This guarantee applies only when the client has provided timely access to ad accounts, Shopify store, and required approvals throughout the engagement. Delays caused by the client may extend timelines and affect guarantee eligibility.
No refund is made until we specifically discuss and mention it in the contract.
Cancellation Before Start
If a client wishes to cancel before onboarding or ad-account access is granted, the token payment will be non-refundable.
Cancellation Mid-Engagement
Once campaigns are live, cancellation requests will be reviewed on a case-by-case basis. Fees for work already completed and ad spend already committed are non-refundable.
Ongoing / Retainer Engagements
For non-guarantee-based monthly retainers, cancellation requires 15–30 days' written notice (as agreed at onboarding). Fees for the current billing cycle are non-refundable.
Need Help?
For refund or cancellation requests, please reach out to us directly.
hello@exceptionaladagency.com