1 Information We Collect
When you fill out a contact or newsletter form, we collect your full name, phone number, email address, and website/store URL. When you message us on WhatsApp or book a call via Calendly, we collect the details you voluntarily share.
If you become a client, we may also access your Meta Ads, Google Ads, and Shopify store data solely to deliver contracted services.
Our website also auto-collects standard technical data (IP address, browser type, referring URLs, on-site behaviour) via cookies, for which we display a cookie consent notice.
2 How We Use Information
We use the information we collect to:
- Respond to inquiries and schedule strategy calls
- Deliver and manage marketing campaigns
- Send relevant updates and newsletters
- Improve our website experience and performance
3 Data Sharing
We do not sell or rent your personal information. We may share it with trusted service providers or ad platforms (Meta, Google) strictly to execute your campaigns, under confidentiality obligations, or when required by law, legal process, or to prevent fraud.
4 Client Account Access
Access to Meta/Google Ads and Shopify accounts is used only for the agreed campaign and CRO work. It is never repurposed for other clients or unrelated activities.
5 Data Security
We apply reasonable technical and organisational safeguards to protect your data from unauthorised access, alteration, or disclosure.
6 Your Rights
You may request access to, correction of, or deletion of your personal data by contacting hello@exceptionaladsagency.com.
Questions About Your Privacy?
Reach out to us directly and we'll get back to you within 24-48 business hours.
Email Us